How can a dispatcher calm a caller experiencing a panic attack?

A dispatcher can effectively calm a caller experiencing a panic attack by speaking slowly, offering reassurance, and guiding them to focus on their breathing. This approach is crucial because individuals during a panic attack often feel overwhelmed and may struggle with rapid thoughts and physical symptoms.

By speaking slowly, the dispatcher sets a calm tone, which can help to reduce the caller's anxiety level. Offering reassurance helps the caller feel supported and understood, which can significantly alleviate feelings of panic. Additionally, guiding the caller to focus on their breathing can help them regain control over their physiological responses, as deep, deliberate breathing activates the body's relaxation response.

This method of communication fosters a sense of safety and connection, allowing the caller to feel more in control and less isolated during their experience, which can be critical in a panic situation.