What does the term 'triage' mean in the context of emergency dispatch?

Triage, in the context of emergency dispatch, refers to the process of assessing the severity of emergencies in order to prioritize which incidents require immediate attention and response. This is crucial in emergency situations where multiple calls may come in simultaneously, and resources such as personnel and equipment may be limited. By determining the urgency of each situation, dispatchers can ensure that the most critical emergencies are addressed first, thereby potentially saving lives and minimizing further harm.

The act of prioritizing responses based on severity is essential in managing the flow of emergency services effectively. It allows dispatchers to allocate resources to the emergencies that pose the greatest risk to life or property. This assessment is typically based on the details provided by the caller, including the nature of the emergency, location, and any immediate threats present.

Understanding triage is vital for dispatch personnel, as it directly impacts their ability to manage crises efficiently and provides a structured approach to handling emergency calls in real time.