What guideline should dispatchers follow when handling a bomb threat call?

When handling a bomb threat call, the most effective guideline for dispatchers is to keep the caller on the line, gather information, and alert authorities without causing panic. This approach is crucial for several reasons.

First, maintaining contact with the caller allows dispatchers to collect valuable information that can assist law enforcement in assessing the situation. This includes details such as the caller's identity, the location of the bomb, the type of bomb, and any potential motivations for the threat. Each piece of information can be vital in determining the appropriate response by emergency services.

Additionally, keeping the caller engaged can prevent them from hanging up, which could result in a loss of critical information. It is essential to remain calm and composed during the conversation to avoid escalating the situation and causing panic, both for the caller and for others who may be affected by the threat.

While informing the caller that their call is being recorded may be important in cases involving threats, it is typically more effective to focus on information gathering and communicating with authorities rather than making statements that might intimidate or prompt the caller to disconnect. Thus, the emphasis on collecting information and managing the situation calmly is key to successfully dealing with bomb threats.