What is a "call backup"?

A "call backup" refers to additional assistance from other dispatchers or supervisors during high call volumes. In emergency dispatch scenarios, when call volume surges due to peak times or major incidents, having additional personnel available can ensure that all calls are answered promptly and efficiently. This support system helps improve response times and enhances the overall service quality provided to the public, particularly in critical situations where every second counts.

This concept is essential for maintaining a high level of service in emergency response settings, as it directly impacts the effectiveness with which calls are handled and resources are allocated. Adequate staffing levels, including the readiness to call in additional help, are crucial for ensuring that no emergency goes unaddressed.