What is the primary role of a 911 dispatcher?

The primary role of a 911 dispatcher is to receive emergency calls and dispatch appropriate resources. This involves listening to callers' requests for help, assessing the situation based on the information provided, and then swiftly determining the best response based on the nature and severity of the emergency. Dispatchers must remain calm under pressure and have a clear understanding of the protocols for a variety of emergencies, ensuring that law enforcement, fire, and medical services are deployed promptly and effectively.

While providing psychological support, managing on-site emergency teams, and handling non-emergency inquiries are important aspects of emergency management, they are not the core responsibilities of a 911 dispatcher. Dispatchers are primarily focused on triaging emergencies and coordinating the response, which is critical for saving lives and protecting property during urgent situations.