What should a dispatcher do if a caller is unable to provide their location?

When a caller is unable to provide their location, utilizing technology tools and asking for landmarks is the most effective approach. Dispatchers are often equipped with various technological resources, such as computer-aided dispatch systems and geographic information systems, which can help locate a caller even if they are unsure of their exact address. Additionally, asking for landmarks enables the dispatcher to gather crucial details about the environment surrounding the caller, which can help to pinpoint their location more accurately.

This method not only supports the objective of quickly assessing and responding to emergencies, but it also ensures that the dispatcher remains engaged with the caller, guiding them in a calm and constructive manner. By requesting identifiable landmarks or nearby establishments, the dispatcher can provide valuable information that can be relayed to emergency services, facilitating a more timely and efficient response.