911 Dispatcher Practice Test

What should a dispatcher do upon completion of an assignment?

1. Notify the local police department

2. Prepare for the next assignment

3. Provide feedback to the caller

4. Mark assignment as completed

The correct answer is: Mark assignment as completed

Marking an assignment as completed is a critical step in the dispatcher’s workflow. It signifies that all necessary actions have been taken regarding the call or incident. This ensures that the system reflects accurate information about what has been handled, maintaining an up-to-date record for future reference. By marking the assignment complete, the dispatcher allows for better tracking and accountability within the dispatch center, making it easier for other personnel to stay informed about ongoing incidents, resource allocation, and operational statistics. Additionally, completing assignments accurately supports data integrity, which is essential for incident reporting and performance analysis. This practice also helps in prioritizing new assignments effectively, as it clears completed tasks from the dashboard, allowing dispatchers to focus on urgent and active calls. As a result, marking assignments as completed fosters a well-organized dispatch environment.