Which of the following is a key skill for a 911 dispatcher?

The ability to multitask under pressure is indeed a key skill for a 911 dispatcher because the role demands handling several incoming calls and coordination of multiple emergency responses simultaneously. Dispatchers must effectively process critical information from callers while also managing communications with emergency responders, often in high-stress situations where every second counts.

This skill is vital not only for managing the immediate needs of callers but also for ensuring that the appropriate resources are deployed efficiently. The high-pressure environment of a 911 call center can involve multiple emergencies occurring at once, requiring a dispatcher to prioritize tasks and maintain clear communication without sacrificing the quality of service provided to those in need.

Other options do not represent appropriate skills for a 911 dispatcher. Ignoring incoming calls would be detrimental, as each call may involve someone in crisis requiring urgent assistance. Engaging in casual conversation during emergencies could divert focus from essential information and response direction, potentially endangering lives. Finally, while collaboration is important, a dispatcher typically does not delegate calls to others; they are responsible for managing the specific emergency response themselves, ensuring all necessary actions are taken immediately.